Handling the resolution process is a delicate enterprise that often requires a certain amount of experience and emotional intelligence. It is important to remember that in a conversation between two parties, there is only one person you can control… yourself. With that in mind, there is a greater possibility to create an environment in which both parties feel comfortable with a resolution.
Your communication is carried forward not only verbally, but also non-verbally. Your reaction to a subject or speaker may easily be conveyed through your tone, body language, facial expression, whether you are actually listening, and even your posture. Your partner in the conversation may be unsure of your reaction and make negative assumptions about your attitude towards the topic, or even themselves. All the while, you are unaware that you have conveyed this communication because you are unconscious of your response and possibly unaware that there is a bias.
“You have said you’re too direct, maybe you should consider that before you speak to me.”
Women commonly devalue their talents and abilities by perpetually omitting valuable information about their core skills, and fail to acknowledge key achievements.