Handling the resolution process is a delicate enterprise that often requires a certain amount of experience and emotional intelligence. It is important to remember that in a conversation between two parties, there is only one person you can control… yourself. With that in mind, there is a greater possibility to create an environment in which both parties feel comfortable with a resolution.
“We’ve always done it this way.” Just never say this. Personally, I want to bang my head on the desk any time someone utters this statement.
One of the most troubling trends that have been present in leadership during quarantine is the complete unpreparedness for remote work and abject mistrust of personnel.
Your communication is carried forward not only verbally, but also non-verbally. Your reaction to a subject or speaker may easily be conveyed through your tone, body language, facial expression, whether you are actually listening, and even your posture. Your partner in the conversation may be unsure of your reaction and make negative assumptions about your attitude towards the topic, or even themselves. All the while, you are unaware that you have conveyed this communication because you are unconscious of your response and possibly unaware that there is a bias.
Mr/s. Groupthink is confidently smiling and leading you to a well-traveled, paved, landscaped, and previously milestoned path. It has signs for the lottery and car dealerships; it’s so well used. Groupthink promises that at the end is a large predictable metropolis that appears comfortable and stable.
We invite the authentic self, if you’re having a great day, feeling open minded, and aligning with our pre-disposed notions of workplace, gender-normed behavior.